Placing an order indicates your acceptance of our return policy.
Authorization must be obtained from Taiko Enterprises Corporation prior any returns. No return will be accepted after 14 days of receipt of items and without proper written authorization from Taiko Enterprises Corporation. Authorized return must be shipped to Taiko Enterprises Corporation by a common carrier within 5 days of written authorization data and must be prepaid by the buyer. Taiko Enterprises Corporation is not responsible for any freight charges on returned items. All items marked "Clearance", custom manufactured and special ordered/packaged returns will not be accepted.
All returned items must be unused and in their original packaging. We reserve the right to refuse used items. Please keep the packing slip and include it with the return packages. Without proof of purchase, we are unable to accept any items for return or exchange. We are only able to exchange items that are currently in stock. If we do not have the item in stock, we will refund you the amount of your original purchase or may be subject to a 25% restocking fee.
Once your return is received and processed, we will issue you a refund by check within 14 business days.
If we made an error on your order or you received damaged, defective merchandise, please report to Taiko Enterprises Corporation within 5 days of receipt of your order. For items damaged in transit, please send pictures of damaged items and keep the entirety of original items, all packaging and packing materials for future inspection by carrier. We will replace the items or refund the full amount of the purchase price including the cost of shipping.
